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Have you ever done a social media audit of all your social media accounts in the last 12 months?
If yes, were you happy with the results? Did you make plans to improve your findings?
Was your answer no? Do you think it might be time to take a look at the effectiveness of your social media campaigns?
You may be thinking what on earth is a social media audit? If that is your question I will explain it a little later on.
In the meantime, from a 10,000-foot view posting stuff on social media may appear to be ‘working’.
However, because it does require an investment of time, resources and money it is important to take stock of your objectives.
In this post, you will learn what is a social media audit, why you need one and how to do one yourself to improve your results overall.
What is a Social Media Audit?
I am so glad that you asked because like you many years ago I had no idea that a social media audit even existed.
In a nutshell, a social media audit is the ability to do a review of all of your social media footprints or profiles.
These would include Facebook, Instagram, Pinterest, LinkedIn, Twitter and Snapchat.
The goal is to take a look at what is currently working, what is not working as well as how to improve going forward.
As simple as this sounds it does involve some research, looking at your blog or business goals and assessing your ideal customer.
One of the hardest things to do after an audit is to change a habit because it is not bringing in the desired results.
The Benefits of Doing an Audit
Some entrepreneurs who look at the definition of a social media audit may not quite understand the benefits of doing one.
So, let me give you an analogy in order to help you grasp the importance of doing a social audit.
Let’s say you decide to do a road trip from New York to San Francisco and you get everything ready to get there.
You have clothes, money to pay for food and accommodation, bits and pieces to keep you entertained as well as insurance.
However, you realise after 10 days of travel that you are not closer to your destination and you did not really map out the journey.
In other words, you have no idea how long it will take you to get there but you know it shouldn’t take more than 5 years!!
I know that may sounds ridiculous but it is the same with a social media campaign or strategy.
If there isn’t a specific plan in place and you are on social media because everyone else is doing it then a social media audit is probably a great way to help you with your goals.
What you Need for an Audit?
Well, the first thing you will need is a big list of all your social media accounts.
You will also need the analytics of each account over the last 12 months if possible.
Another thing that you will need is a copy of your ideal customer avatar so that you can see if you are targeting the right audience.
Your analytics should include the following:
Every social media profile will have a different group of metrics. You will also need to log into Google Analytics to see click-throughs and/or conversions.
Get a free social media audit template to help you gather the analytics your need.
Skyrocket Your Social Media Results even if you...
How to Conduct a Social Media Audit (Step by Step)
One of the first things you need to do when conducting a social media audit is go to each social profile and ensure it is up to date.
If you have a Facebook business page check for the following items.
- Branded cover photo in place
- Profile logo or image
- Verified page
- A relevant call to action button (Learn more, message me, buy now, etc.)
- About us section is complete
- Automated response for enquiries
- Contact details are up-to-date
- Complete all other information
- No outstanding queries
A Twitter account is different to a Facebook business page so here is what you need.
- Branded cover image with a call to action
- Profile logo or photo
- Completed bio with hashtags
- Link to your website or other social account
- No outstanding direct messages
Instagram is a totally different when compared to Facebook and Twitter so this is what to do.
- A relevant profile photo or logo
- Link to your website or landing page
- Up to date bio with a call to action
- An awesome username that’s on-brand
- Hashtag, email address in bio
- Appropriate emojis in bio
- No outstanding direct messages
- Ensure that your Facebook Page is connected to your Instagram business account
LinkedIn Profile Audit
I did two posts in the past outlining how to conduct a LinkedIn profile audit and it is probably the most difficult of all social accounts.
Here is a brief outline of what you need to do.
- Complete your name (photo needs to be professional)
- The Headline should have customer benefit (include keywords)
- Update your current position
- Enter location
- Choose the appropriate industry
- About or summary section should have a summary of how you help your ideal customer
- The featured section should have links to blog posts and popular social posts
- Your experience should be in reverse chronological order with the most recent first. The points should be about how you helped potential clients or grew the business
- List your educational achievements
- Include your certifications
- Remember to add any charity work
Unlike the other platforms Pinterest is really a search engine so there isn’t any real engagement.
However, it is important to update your profile with these items.
- Update Display name to include brand and keywords
- Ensure username is on-brand
- Your photo should match other social platforms
- The profile should say how you help clients and include keywords
- Include an email address if needed
Before completing all these profiles it would make sense to ensure that the bios and profiles match your business goals.
It should align with your monthly, quarterly and annual goals seamlessly.
Skyrocket Your Social Media Results even if you...
What to do with Your Social Media Analytics
After you get access to your analytics it is time to take a look at them in more detail.
Here is what you need to look at for each profile placing the totals for each quarter.
As you can see, for the Facebook audit to be complete you need to grab all the analytics and look at the engagement, click-throughs and leads or conversions.
You are basically assessing what worked compared with what did not work.
The goal here is to do more of what is working or improve on what got engagement.
Twitter Analytics Audit
Twitter analytics are readily available on the platform and you have the ability to export it as a csv file.
You will notice that the analytics are different when compared with Facebook.
Although both Facebook and Twitter have follower activity I left them out because there is a huge ‘follow -> unfollow’ culture on these platforms.
Just like Twitter analytics, Pinterest has this awesome feature that allows you to download or export your analytics by date range.
The good thing about Pinterest is that it is super easy to measure what’s working because of the statistics.
If your pins are not getting impressions it simply means that you need to improve your Pinterest SEO.
You may notice that you are getting a lot of impressions but nobody is clicking.
It just means that you need to change the message on the pin to get the click.
Skyrocket Your Social Media Results even if you...
One of the most important steps when conducting a social media audit is to look at your profile demographics.
Some platforms are much better than others when it comes to uncovering a breakdown of your audience.
Pinterest has audience insights which can be easily found when looking under the same tab as analytics.
Here’s is an example of Pinterest audience insights.
Remember the goal here is to ensure that your messages are reaching your ideal audience.
While it is difficult to manually tweak your audience you can change it over time by engaging with profiles that match your ideal client avatar.
Twitter removed their audience insights earlier this year which is a complete disappointment.
In the meantime, here is an example of Instagram insights which is only accessible via a mobile device.
Now that you have a fair understanding of what is involved and what is needed to conduct a social media audit what will you do next?
Look at Your Objectives Again
In my experience, the most difficult part of conducting a social media audit is aligning it with your objectives.
The truth is if you are not really sure about your objectives or even who your ideal client is supposed to be then get those right first.
Let me explain what I mean in a little more detail.
If my objective is to have a social media account to grow my brand awareness, create interest in my services and help my prospects include me in their shortlist of options then that’s a good start.
I need to be really clear about my bottomline. If you are one of my regular readers then this may look familiar.
Skyrocket Your Social Media Results even if you...
The Buyer Journey
Having a social media profile helps your potential buyers to learn more about you by increasing brand awareness.
If they are your ideal client then your messages during the awareness stage will resonate with them and they will engage with your content.
This means that they show interest and add your brand to their shortlist of potential solutions when they are at the consideration stage.
Social Media Messaging
It is time to look at your messaging under a magnifying glass. Does your messages resonate with your audience.
If you conducted your social media audit and you find that your ideal client is not engaging with your content then it could be the message needs tweaking.
Carefully look at the message and ask yourself who does it speak to and at what stage of the buying cycle.
Does it fall into any of the 5 categories in the buyer’s journey and is it in the right format?
In other words, it may not make sense to create a 40 minute video to drive awareness of your brand.
Cut the video down and make it 1-2 minute presentations so that you can pique the interest of your potential client.
If all of this sounds way too complex for you to do then remember to take a look at these social media services to get the help you need.
How to Increase Website Traffic
Set SMART goals and objectives for your blog or business to grow your audience using social media.
After completing a social media audit here are a few things that will happen.
- You will know what messages work well with your audience from the metrics
- A key understanding of your ideal client will help you tweak your messages to match their fears
- The key metrics will tell you what time of the day and which platform brings you better results
- You will use the right creative every time to get better engagement
- Better engagement will mean that your audience will respond to you more and they are more inclined to click-through
- Deliver real value on your landing pages so that they will return for more content
Hopefully, this was helpful in showing you what needs to happen to improve your social media results month after month.
Wow!! That was a lot to cover in one post but you know what, it was worth it so you know what is involved and if you can do it by yourself.
Just in case you skipped down to the bottom of this post here is a summary of what was covered.
- What is a social media audit
- The benefits
- Why do an audit
- How to conduct an audit
- Social media analytics
- Profile demographics
- Business objectives
- Social media messaging
- How to increase website traffic
The good news is that it is possible for you to do it all by yourself following the steps outlined above.
My personal experience is that it can be difficult if you don’t know your ideal avatar.
It can also be difficult when you are unsure about your business objectives because you really need clarity in this area as well.
Remember to grab the done for you Social Media Audit template by simply entering your name and email address in the form provided.
What has been your experience using social media marketing? Have you ever done a social media audit?
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Have you been thinking of creating a presence of Facebook for your blog or business? Grab this resource that shows you how to create a Facebook Business page.
Are trying to understand the difference between Facebook and Pinterest? Take advantage of this post that compares Facebook vs Pinterest.
Want to take your LinkedIn profile to the next level? Check out this resources that helps you improve your LinkedIn profile.
Here at Success Unscrambled, my focus continues to be helping ethical female entrepreneurs to skyrocket their success with sensible digital marketing.
44 thoughts on “How a Social Media Audit Can Skyrocket Blog Traffic [Step by Step Guide]”
This indeed requires effort and time. You have to sit there for hours or days to work the set-up. But, if done properly, for sure it will be worth it. Thank you for sharing!
Cha, you are right that it does take time and it will be worth doing it in the end.
Great post, you have touched an important topic, realy love to read it.
Abu, I’m so glad that you enjoyed reading the post.
You reminded me I need to check my social media accounts. I need to get rid of some bots and basically clean them up.
Amber, now is a great time to do a good clean up of social media accounts seeing that we are all stuck indoors.
Fabulous article! I appreciate the methodical detail you go into on how to audit each social media platform. Very helpful, thank you!
Jen, thanks for the kind compliment. I’m glad that you found the article fabulous.
i think a social media audit is so good. it’s so helpful to know whats working and what isnt!!!
Brittany, you are right it is helpful to know what’s working and what is not.
I work in marketing and had to conduct social media audits for different brands and analysis what has been done can indeed really help to improve on everything!
Great to hear that you work in marketing and that you agree that an audit can indeed really help to improve everything.
Oh wow, I never even thought about anything like that. How interesting! Thanks so much for sharing this!
Krysten, you are very welcome. I’m glad you found it interesting.
I really need to bookmark this article this is so useful.
Jessica, feel free to bookmark it and share it with your friends who can use help in this area.
I actually closed down most of my social media accounts because it was too much to keep up with and irrelevancy comes so quickly unless we are keeping up with it daily. At this point, I am just sticking with LinkedIn and Pinterest because they have a longer shelf life than the others. Maybe someday I will return to the others. But you are right, that audits on a regular basis are absolutely necessary to keep things current and timely.
Marie, sorry to hear that you had to close down most of your social accounts. I hope that everything works out for you with LinkedIn and Pinterest.
I had never even thought about doing this but I can absolutely see the value. I do get lost with social media at times…it is hard to keep up with.
Adrienne, you are right it is so easy to get lost and even keep up with everything this is why a strategic approach just flat out works.
This is an awesome post for artists like me. I am a singer/songwriter who performs live a lot and I am constantly adding to my social media accounts to promote things. I read a few books on this recently.
Stephanie, that’s so awesome. Thanks for sharing your experience as an artist with social media marketing.
Great ideas! I might try these during lockdown!
Nyxie, no better time to get stuck in seeing that we technically cannot go anywhere or do much.
Thank you so much for sharing such an in-depth detailed article here up on the website. Really appreciate the quality you put into each one of em. Please keep posting these on regular.
Samuel, you are very welcome and thanks for your kind words of encouragement.
Yes! It’s so important to realize social media is not an automatic thing. Each platform is different and there are many ways to make each of them successful. Bookmarked this so I can dig deep into my social media. Thanks!
Jenny, you are right each platform is very different with various ways to arrive at success.
I love this! I have been needing to do this audit on my accounts! I will definitely be checking back when I do!
Lauren, I am so glad that you found this useful.
Social media is a huge part of my blog traffic. Between facebook and Pinterest are the two highest performing social media platforms for me. I’m sure I should be doing more to help myself get more social traffic.
Jessica, thanks for sharing your experience with social media.
Thank you for the share on this! i am always looking for new ways to build my blog and the followers that I get!
Tia, you are very welcome. I am always happy to help where I see a gap.
I do need to do this audit. I will start working on this today
Shruti, if you need clarification with the audit process feel free to let me know.
There is no doubt social media has a huge impact on site traffic. social media signals are also important for blog site SEO. thanks for sharing your amazing post.
You can use social media for keyword research also, I shared an article regarding social media Keyword research on my site you can visit. (ukb190.com)
Umesh, thanks for the kind compliment.
Very informative and helpful post. I learnt so much about social media audit, before this I wasn’t aware of what it meant and its significance. Thanks much.
Sudipta, I’m so glad you found it informative.
I had no idea this was a thing! Wow. Thanks for sharing this.
Amber, that’s okay, now you know and you can use it to your advantage.
I did this several years ago and to tell the truth, I had completely forgotten about this service!
Cindy, it is still a well-needed service for many businesses and bloggers alike.
Comments are closed.