Podcast: Play in new window | Download (Duration: 33:06 — 46.0MB) | Embed
Subscribe: Spotify | Amazon Music | Email | TuneIn | Deezer | RSS | More
Have you ever done a social media audit of all your social media accounts in the last 12 months?
If yes, were you happy with the results? Did you make plans to improve your findings?
Was your answer no? Do you think it might be time to take a look at the effectiveness of your social media campaigns?
You may be thinking what on earth is a social media audit? If that is your question I will explain it a little later on.
In the meantime, from a 10,000-foot view posting stuff on social media may appear to be ‘working’.
However, because it does require an investment of time, resources and money it is important to take stock of your objectives.
In this post, you will learn what is a social media audit, why you need one and how to do one yourself to improve your results overall.
I am so glad that you asked because like you many years ago I had no idea that a social media audit even existed.
In a nutshell, a social media audit is the ability to do a review of all of your social media footprints or profiles.
These would include Facebook, Instagram, Pinterest, LinkedIn, Twitter and Snapchat.
The goal is to take a look at what is currently working, what is not working as well as how to improve going forward.
As simple as this sounds it does involve some research, looking at your blog or business goals and assessing your ideal customer.
One of the hardest things to do after an audit is to change a habit because it is not bringing in the desired results.
Some entrepreneurs who look at the definition of a social media audit may not quite understand the benefits of doing one.
So, let me give you an analogy in order to help you grasp the importance of doing a social audit.
Let’s say you decide to do a road trip from New York to San Francisco and you get everything ready to get there.
You have clothes, money to pay for food and accommodation, bits and pieces to keep you entertained as well as insurance.
However, you realise after 10 days of travel that you are not closer to your destination and you did not really map out the journey.
In other words, you have no idea how long it will take you to get there but you know it shouldn’t take more than 5 years!!
I know that may sounds ridiculous but it is the same with a social media campaign or strategy.
If there isn’t a specific plan in place and you are on social media because everyone else is doing it then a social media audit is probably a great way to help you with your goals.
Well, the first thing you will need is a big list of all your social media accounts.
You will also need the analytics of each account over the last 12 months if possible.
Another thing that you will need is a copy of your ideal customer avatar so that you can see if you are targeting the right audience.
Your analytics should include the following:
Every social media profile will have a different group of metrics. You will also need to log into Google Analytics to see click-throughs and/or conversions.
Get a free social media audit template to help you gather the analytics your need.
One of the first things you need to do when conducting a social media audit is go to each social profile and ensure it is up to date.
If you have a Facebook business page check for the following items.
A Twitter account is different to a Facebook business page so here is what you need.
Instagram is a totally different when compared to Facebook and Twitter so this is what to do.
I did two posts in the past outlining how to conduct a LinkedIn profile audit and it is probably the most difficult of all social accounts.
Here is a brief outline of what you need to do.
Unlike the other platforms Pinterest is really a search engine so there isn’t any real engagement.
However, it is important to update your profile with these items.
Before completing all these profiles it would make sense to ensure that the bios and profiles match your business goals.
It should align with your monthly, quarterly and annual goals seamlessly.
After you get access to your analytics it is time to take a look at them in more detail.
Here is what you need to look at for each profile placing the totals for each quarter.
As you can see, for the Facebook audit to be complete you need to grab all the analytics and look at the engagement, click-throughs and leads or conversions.
You are basically assessing what worked compared with what did not work.
The goal here is to do more of what is working or improve on what got engagement.
Twitter analytics are readily available on the platform and you have the ability to export it as a csv file.
You will notice that the analytics are different when compared with Facebook.
Although both Facebook and Twitter have follower activity I left them out because there is a huge ‘follow -> unfollow’ culture on these platforms.
Just like Twitter analytics, Pinterest has this awesome feature that allows you to download or export your analytics by date range.
The good thing about Pinterest is that it is super easy to measure what’s working because of the statistics.
If your pins are not getting impressions it simply means that you need to improve your Pinterest SEO.
You may notice that you are getting a lot of impressions but nobody is clicking.
It just means that you need to change the message on the pin to get the click.
One of the most important steps when conducting a social media audit is to look at your profile demographics.
Some platforms are much better than others when it comes to uncovering a breakdown of your audience.
Pinterest has audience insights which can be easily found when looking under the same tab as analytics.
Here’s is an example of Pinterest audience insights.
Remember the goal here is to ensure that your messages are reaching your ideal audience.
While it is difficult to manually tweak your audience you can change it over time by engaging with profiles that match your ideal client avatar.
Twitter removed their audience insights earlier this year which is a complete disappointment.
In the meantime, here is an example of Instagram insights which is only accessible via a mobile device.
Now that you have a fair understanding of what is involved and what is needed to conduct a social media audit what will you do next?
In my experience, the most difficult part of conducting a social media audit is aligning it with your objectives.
The truth is if you are not really sure about your objectives or even who your ideal client is supposed to be then get those right first.
Let me explain what I mean in a little more detail.
If my objective is to have a social media account to grow my brand awareness, create interest in my services and help my prospects include me in their shortlist of options then that’s a good start.
I need to be really clear about my bottomline. If you are one of my regular readers then this may look familiar.
Having a social media profile helps your potential buyers to learn more about you by increasing brand awareness.
If they are your ideal client then your messages during the awareness stage will resonate with them and they will engage with your content.
This means that they show interest and add your brand to their shortlist of potential solutions when they are at the consideration stage.
It is time to look at your messaging under a magnifying glass. Does your messages resonate with your audience.
If you conducted your social media audit and you find that your ideal client is not engaging with your content then it could be the message needs tweaking.
Carefully look at the message and ask yourself who does it speak to and at what stage of the buying cycle.
Does it fall into any of the 5 categories in the buyer’s journey and is it in the right format?
In other words, it may not make sense to create a 40 minute video to drive awareness of your brand.
Cut the video down and make it 1-2 minute presentations so that you can pique the interest of your potential client.
If all of this sounds way too complex for you to do then remember to take a look at these social media services to get the help you need.
Set SMART goals and objectives for your blog or business to grow your audience using social media.
After completing a social media audit here are a few things that will happen.
Hopefully, this was helpful in showing you what needs to happen to improve your social media results month after month.
Wow!! That was a lot to cover in one post but you know what, it was worth it so you know what is involved and if you can do it by yourself.
Just in case you skipped down to the bottom of this post here is a summary of what was covered.
The good news is that it is possible for you to do it all by yourself following the steps outlined above.
My personal experience is that it can be difficult if you don’t know your ideal avatar.
It can also be difficult when you are unsure about your business objectives because you really need clarity in this area as well.
Remember to grab the done for you Social Media Audit template by simply entering your name and email address in the form provided.
What has been your experience using social media marketing? Have you ever done a social media audit?
Remember to subscribe to the Success Unscrambled Podcast where you will be the first to hear what’s happening in the entrepreneurial and digital marketing world.
Your positive review of this podcast is vital to keeping it alive and running for the next 12 – 24 months so please leave a positive review for us on iTunes, Spotify or any of your favourite podcast players.
Have you been thinking of creating a presence of Facebook for your blog or business? Grab this resource that shows you how to create a Facebook Business page.
Are trying to understand the difference between Facebook and Pinterest? Take advantage of this post that compares Facebook vs Pinterest.
Want to take your LinkedIn profile to the next level? Check out this resources that helps you improve your LinkedIn profile.
Here at Success Unscrambled, my focus continues to be helping ethical female entrepreneurs to skyrocket their success with sensible digital marketing.
Stacy wanted this year to be different but she needed help with her goal-setting exercises.…
Siobhan needed help promoting her small business but she didn't know what are the current…
Shelley started her business recently and she had a burning question, how to get potential…
Nellie sighed, her business has experienced a great level of success over the last 3…
Melia felt tired and frustrated from working 50-hour weeks, something needed to change fast. She…
Are you wondering how to get clients from Facebook groups without feeling icky? You've come…
This website uses cookies.